Privacy Policy
Last updated: March 7, 2026
This privacy policy describes how Hailey’s Jewelry House (the site, we, us, or our) collects, uses, and shares your personal information when you visit, use our services, make purchases from www.haileysjewelryhouse.com (the site), or otherwise communicate with us regarding the site (collectively, the services). The use of you/your (etc.) in this privacy policy refers to you as a user of the services, whether you are a customer, website visitor, or another individual whose information we have collected under this privacy policy.
We recommend that you read this privacy policy carefully.
Changes to this privacy policy
We may update this privacy policy from time to time, for example, to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised privacy policy will be posted on the site, as indicated by the date under “Last updated,” and we will take any other actions required by applicable law.
How we collect and use personal information
To provide the services, we collect, and have collected over the past 12 months, your personal information from a variety of sources as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific purposes described below, we may use the information we have collected about you to communicate with you, provide or improve the services, comply with any applicable legal requirements, enforce any applicable terms of service, and to protect the services, our rights, and the rights of our users and others.
What personal information we collect
The types of personal information we collect about you depend on how you interact with our website and use our services. When we use the term personal information, we mean information that identifies, relates to, describes, or can in any way be linked to you. The sections below describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information that you submit to us through our services may include:
- Contact information such as your name, address, phone number, and email address.
- Order information such as name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information such as username, password, security questions, and other information used to secure your account.
- Customer support information such as information you choose to share with us when communicating, like when you send a message through the services.
Some features of the services may require you to directly provide us with certain information about yourself. You may choose not to share such information, but if you do, it may not be possible for you to use or access these features.
Information we collect about your usage
We may also automatically collect certain information about your interaction with the services ("Usage Data"). For this purpose, we may use cookies, pixels, and similar technologies ("Cookies"). Usage data may include information about how you access and use our website and your account, including details about your device, browser, network connection, IP address, and other information about your interaction with the services.
Information we receive from third parties
Finally, we may also receive information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies that support our website and services, such as Shopify.
- Our payment processors who collect payment information (e.g., bank account details, credit or debit card information, billing address) in order to process your payment, distribute your orders, and deliver the products or services you have requested, to fulfill our contract with you.
- When you visit our website, open or click on emails we send to you, or interact with our services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.
All information we receive from third parties will be processed in accordance with this privacy policy. Please also read the section below, Third Party Websites and Links.
How we use your personal information
- Providing products and services. We use your personal information to provide you with the services in order to fulfill our contract with you, including processing your payments, distributing your orders, sending you messages related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating any returns and exchanges, and other functions and features related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you may choose to use. In such cases, Shopify will process your data in accordance with its privacy policy and consumer protection policy.
- Marketing and advertising. We may use your personal information for marketing and advertising purposes, such as sending marketing materials, advertisements, and promotional communications via email, SMS, or regular mail, and to show you ads for products or services. This may include using your personal information to better tailor the services and advertising on our website and other websites. If you reside in the EEA, the legal basis for this processing of personal data is our legitimate interest in selling our products, pursuant to Article 6 (1) (f) GDPR.
- Security and fraud prevention. We use your personal information to identify, investigate, or take action regarding any fraudulent, illegal, or harmful activity. If you choose to use the services and register an account, you are responsible for keeping your login information secure. We strongly recommend that you do not share your username, password, or other access information with anyone else. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for this processing of personal data is our legitimate interest in keeping our website secure for you and other customers, pursuant to Article 6 (1) (f) GDPR.
- Communicating with you and improving the service. We use your personal information to provide you with customer support and improve our services. This is a legitimate interest for us so that we can be responsive to you, provide you with effective services, and maintain our business relationship with you pursuant to Article 6 (1) (f) GDPR.
Cookies
Like many others, we use cookies on our website. For more information about the cookies we use to operate our store with Shopify, please visit https://www.shopify.com/legal/cookies. We use cookies to operate and improve our website and services (including to save information about your activity and preferences), to conduct analytics, and to better understand how users interact with the services (which relates to our legitimate interest in administering, improving, and optimizing the services). We may also allow third parties and service providers to use cookies on our website to better tailor the services, products, and advertising on our website and other websites.
Accepting cookies is the default setting in most browsers, but you can change your browser settings to remove or reject cookies. Please note that your experience may be negatively affected if you remove or block cookies, and some services, such as certain features and general functionality, may stop working fully or partially. Additionally, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.
Our website also recognizes the GPC signal (Global Privacy Control). This means you can choose not to have your information used or shared for certain purposes. If you use GPC to let us know your preferences, we will interpret the signal as a valid request that you do not want your information shared or to receive targeted advertising in the relevant browser or on the device used. If we can link the device sending the signal to a Shopify account, your request will also be honored for that account. For more information about GPC (Global Privacy Control), visit https://globalprivacycontrol.org/. We do not accept any other browser or device signals requesting to opt out of tracking, other than GPC.
How we disclose personal information
Under certain circumstances, we may disclose your personal information to third parties in order to fulfill contracts, for legitimate purposes, and for other reasons covered by this privacy policy. Some examples of such circumstances:
- Information may be shared with vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, distribution, and delivery).
- Information may be shared with business and marketing partners in order to provide services and advertising to you. Our business and marketing partners will use your information in accordance with their privacy notices.
- When you specifically request or otherwise consent to us disclosing certain information to third parties, for example to deliver products to you or when you use social media widgets or login-based integrations, we may also share your information.
- Information may be shared with our affiliates or within our group as part of our legitimate interests in operating a successful business.
- Information may be shared in connection with a business event, such as a merger or bankruptcy, in order to meet applicable legal obligations (for example, in response to subpoenas or search warrants), enforce applicable terms of use, and protect and preserve the services, our rights, and the rights of our users and others.
In the past twelve months, we have disclosed personal information from the following categories and sensitive user data for the purposes described above in How we collect and use your personal information and How we disclose personal information:
| Category | Recipient Categories |
|---|---|
|
|
We do not use or disclose sensitive personal information without your consent or to draw inferences about you.
With your consent, we share personal information for the purpose of carrying out advertising and marketing activities as described below.
We have “sold” and “shared” (as defined under applicable law) personal information in the previous twelve months for the purpose of carrying out advertising and marketing activities as described below.
| Personal Information Category | Recipient Categories |
|---|---|
| Identifiers such as name, email address, and phone number | Business and marketing partners |
| Commercial information, such as records of products or services purchased | Business and marketing partners |
| Usage data | Business and marketing partners |
Third-party websites and links
Our website may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should read their privacy and security policies and any other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including whether the information on those websites is accurate, complete, or reliable. Information you provide in wholly or partially public places, including information you share on third-party social networking platforms, may also be viewed by others who use the services and/or those who use those third-party platforms, without any restrictions on how it may be used by us or third parties. The mere inclusion of such links does not mean we endorse the content on those platforms, nor their owners or operations, except as expressly stated in the services.
Children’s information
The services are not intended for use by children, and we do not knowingly collect personal information about children. If a child for whom you are the legal guardian has provided us with their personal information, you may contact us using the details below to request its deletion.
As of the date this privacy policy went into effect, we are not aware that we have “shared” or “sold” (as those terms are defined under applicable law) personal information regarding individuals under 16 years of age.
Security and storage of your information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. Any information you send to us may also lack protection during transmission. We recommend that you do not use insecure methods to send sensitive or confidential information to us.
How long we retain your personal information depends on various factors, such as whether we need it to manage your account, provide the services, fulfill legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights below regarding your personal information. However, these rights are not absolute, and they may only apply in certain circumstances, and the law may allow us to deny your request.
- Right to access/know: You may have the right to request access to the personal information we have about you, including information about how we use and share your information.
- Right to deletion: You may have the right to request that we delete the personal information we hold about you.
- Right to correction: You may have the right to request that we correct the personal information we hold about you if it is inaccurate.
- Right to portability: In certain circumstances and with certain exceptions, you may have the right to obtain a copy of the personal information we have about you and to request that we transfer it to a third party.
- Right to opt out of sale, sharing, or targeted advertising: You may have the right to instruct us not to “sell” or “share” your personal information or to indicate that your personal information may not be used for purposes considered “targeted advertising,” as defined under applicable privacy laws. If you visit our website with the GPC signal enabled (depending on your location), we will automatically interpret this as a request to deny the “sale” or “sharing” of information for the device and browser you use to access the website.
- Restrict processing: You may have the right to request that we stop processing your personal information or restrict our processing of it.
- Withdraw consent: Where we rely on consent to process your personal information, you may have the right to withdraw your consent.
- Appeal: If we deny your request, you may have the right to appeal our decision. You can do so by replying to our denial notice.
- Manage communication preferences: We may send you marketing emails, and you can choose to stop receiving such emails by using the unsubscribe feature included in all our messages to you. If you opt out of marketing emails, we may still send you non-promotional messages, such as information about your account or orders.
You can exercise these rights where indicated on our website or by contacting us using the contact details below.
Your status with us will not be affected by exercising your rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can provide a well-founded response to your request. Under applicable law, you may appoint an agent to make requests on your behalf to exercise your rights. Before we accept such a request from an agent, the agent must provide proof that you have authorized them to act on your behalf, and you may also need to personally verify your identity with us. We will respond to your request within the timeframe specified by applicable law.
Complaints
If you have complaints about how we handle your personal data, contact us using the contact details below. If you are not satisfied with how we have handled your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below. You may also choose to submit your complaint to the Swedish Authority for Privacy Protection (IMY). Within the EEA, you can find a list of responsible data protection supervisory authorities here.
International users
Please note that we may transfer, store, and process your personal data outside the country where you reside. Your personal data is also processed by staff and external service providers (third parties) and partners in these countries.
If we transfer your personal data out of Europe, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or equivalent agreements from the relevant competent authority in the UK (as applicable), unless the data transfer is to a country deemed to provide an adequate level of protection.
Contact
If you have questions about our privacy practices or this privacy policy, or if you wish to exercise any of your rights, please call or email us at info@haileysjewelryhouse.com, or you can contact us at Box 6324, Stockholm, 102 35, SE.
For the purposes of applicable data protection law, and unless otherwise expressly stated, we are the controller of your personal data.