Shipping policy

Last updated: November 12, 2026

Thank you for shopping with Hailey’s Jewelry House. This policy explains how we ship your order, what it costs, and what you can expect after your purchase.

Order Processing

Unless otherwise stated on our website, orders will be processed as soon as possible.

You will receive an email with confirmation and tracking details as soon as your order has shipped, provided the shipping method supports this.

Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates only and not guaranteed, and begin once your order has shipped. They may be affected by carrier delays, weather, or other events beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your destination, your order’s weight, and the selected shipping method. Free standard shipping may be available for selected orders as shown at checkout.

Customs, taxes, and other applicable fees in the United Kingdom

Taxes, duties, and import fees may apply to orders shipped to the United Kingdom. Where available, these fees will be calculated and charged at checkout. If taxes or duties are charged at checkout, they will be shown before you place your order. If these fees are not charged at checkout, they may fall due before or upon delivery and are the customer’s responsibility, unless otherwise stated.

In some cases, additional import fees, customs duties, VAT, brokerage fees, or handling fees from the carrier may apply when your order arrives in the UK. These fees are determined by UK customs authorities and/or the carrier and are the customer’s responsibility, unless we explicitly state at checkout that duties and taxes are prepaid.

Customs processing may also affect delivery times. We recommend checking your local import regulations before placing an order.

Customs, taxes, and other applicable fees in the EU

Orders shipped to countries in the EU may be subject to VAT, customs duties, import taxes, and brokerage or handling fees from the carrier. Where available, applicable taxes, duties, and import fees will be calculated and shown at checkout before you place your order. If these fees are not charged at checkout, they may fall due before or upon delivery and are the customer’s responsibility, unless otherwise stated.

If it is stated at checkout that duties and taxes are prepaid, your order will be shipped with these fees prepaid, and you should not be asked to pay additional import charges upon delivery. If it is not stated at checkout that duties and taxes are prepaid, you may be required to pay VAT, customs duties, import taxes, brokerage fees, or handling fees to the carrier before or upon delivery.

Import fees are determined by EU customs authorities and/or the carrier and may vary depending on the destination country, product classification, product value, country of origin, and shipping method. Customs processing may also affect delivery times.

Order Tracking

Once your order has shipped, we will send you an email with confirmation, a tracking number, and, where applicable, a link. Please note that it may take some time for the tracking information to update after you receive it.

Shipping Destinations

We currently ship to Bulgaria, Denmark, Estonia, Finland, Germany, Netherlands, Norway, Spain, Sweden, United Kingdom, and United States.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable fees charged at checkout will be shown before you complete your purchase.

Correct Address

Please double-check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, Damaged, or Delayed Parcels

If your order has been lost, damaged, or delayed, you can contact us and we will help you resolve it with the carrier.

Order Changes and Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it is in transit, we cannot modify it. Refunds for cancelled or delayed orders will, where possible, be processed promptly via the original payment method.

Questions?

Contact our team at info@haileysjewelryhouse.com or use the contact details in our contact information policy.